Frequently asked questions
Do I really get a guaranteed slot?
Yes. Neuschwanstein interior access is only possible as part of a guided tour on a fixed 30-minute slot. We hold rolling reserved allocations of those slots and confirm your exact slot the moment you complete checkout. If a slot ever cannot be confirmed we issue a full refund automatically.
How is this different from the official Ticket Center Hohenschwangau?
The official Ticket Center often shows "sold out" for the next 3-6 weeks because German school groups and tour operators block-book the visible online capacity. We hold separately reserved allocations that come from the same palace administration but are not sold through the Hohenschwangau online counter. Your ticket is real, the guided tour is the official one, the QR code is scanned at the palace gate.
Can I book for today?
Same-day booking is available every morning from 08:00 CET, subject to that day's remaining allocation. Slots between 15:00-17:30 are typically available even at short notice.
Is a language guide included?
Guided tours are offered in German and English at fixed times. An audio guide is available at the entrance in 20 languages including French, Italian, Spanish, Portuguese, Russian, Japanese and Chinese, at no extra charge.
Do I need to print the ticket?
No. Your e-ticket with QR code arrives by email within a few seconds of payment. Show it on your phone at the castle gate. A printed backup is welcome but not required.
Cancellations and refunds
Free cancellation with full refund is possible up to 24 hours before your slot. Within 24 hours the ticket becomes non-refundable. Rebooking to a different date is possible up to 4 hours before the slot, subject to availability, at no extra fee.
Are there discounts?
Yes: reduced fare (€20 Neuschwanstein / €29 Combi / €35.50 Königsschlösser) for students under 25 with ID, disabled persons with a valid pass, and visitors 65+. Under-18 enter free of charge; they must still be listed on the booking so the guide can count the group.
Getting to the castle
- Train + bus: München Hbf → Füssen (2 h), then bus 73 or 78 to Hohenschwangau (10 min).
- By car: A7 south to Füssen, then B17 to Schwangau. Paid parking P4 or P5 at the village.
- Up to the castle: 30 min uphill walk from Hohenschwangau, shuttle bus (May-Oct), or horse-drawn carriage.
Something else?
Write to support@[your-domain]. Weekdays 08:00-20:00 CET we typically reply within 30 minutes.